Full Circle Is the Key http://fcisthekey.com Executive, Career, and Entrepreneur Coaching Tue, 16 Jun 2015 14:40:41 +0000 en-US hourly 1 https://wordpress.org/?v=4.4.10 Copyright © Full Circle Is the Key 2013 hireus@fcisthekey.com (Nicole Heinrich) hireus@fcisthekey.com (Nicole Heinrich) 1440 http://fcisthekey.com/wp-content/uploads/2013/09/podcast-sm.jpg Full Circle Is the Key http://fcisthekey.com 144 144 Full Circle Podcast Full Circle podcast is the source for enlightening information on how to get the career and life you want. We cover career change, executive leadership, entrepreneurship, relationship management, and optimal health. We provide insight, interviews, and clear direct solutions you can put into action to change your professional and personal life for the better. Nicole Heinrich Nicole Heinrich hireus@fcisthekey.com no no Ace Your Next Interview http://fcisthekey.com/2013/10/ace-your-next-interview/ Tue, 08 Oct 2013 19:55:14 +0000 http://fcisthekey.com/?p=292

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Ace your next interview:

How to interview better than your interviewer

By Nicole Heinrich

Employers are looking for 3 things: If you can do the job, if you will do the job and if you’re a good fit. The purpose of this article is to help you become aware of the question behind the questions they are asking, so you will intuitively know the right answer, how to build trust, and convince your interviewer you are the right person for the job. Let’s take a closer look at the hiring company’s 3 main areas of interest.

1. Can you do the job? You can share your strengths and expertise with the interviewer but he may not believe you. When you demonstrate these strengths with your past accomplishments, they become real. The entire interview process is about building trust. The best way to articulate your accomplishments is through the CAR method. Challenge, Action, Result.

CAR example. The Accomplishment: You implemented new software at your company. The Challenge was implementing a global software installation. The Action you took was that you directed all planning, implementation and follow up activities for a team of 15 regional Project Managers. The Result was that the entire project was completed on time and on budget and received a 95% user satisfaction rate and the implementation saved the company x amount of dollars annually.

2. Will you do the job? The hiring manager wants to be certain that you really want to work for their company and that you are not simply looking for a paycheck and a soft place to land. Do your research. Know facts and figures about the company, the industry, and the position. Convey that you are looking for a solid long term future with the organization you’re interviewing with. Too many people get hired and then don’t make their new position a priority. They are “dialing it in” and not truly committed to the company or to their work. Let the hiring manager know about your career objectives and desire for career growth and relate that back to the specific requirements they are looking for.

3. Are you a good fit? Just like with dating, this is where chemistry comes into play. They will assess how they feel when they are with you. Be open, relaxed and authentic. Be aware of your body language, do not cross your arms, oversell yourself or convey arrogance, nervousness or rigidity. Mirror your interviewer but don’t overdo it. Be well prepared to increase confidence and calm. Make sure you dress appropriately, more conservative is always better. Show that you are flexible and adaptable via your accomplishment stories and communication. Smile and be enthusiastic. Be yourself. Remember that it’s ok if you don’t get the job. Every interview is an opportunity for learning. The right job WILL come along if you are diligently looking for it.

The three Interview Stages are: Screening, Qualifying, Approval.

Screening, Qualifying, Approval.

Screening determines if you are articulate, affordable and qualified for the job. Qualifying  determines how you work and handle stressful situations. Approval ensures that you are the best choice and fit for the job and will integrate well with the team.

How to handle a few of the most common screening questions:

1. Question: Why did you leave your last job?

What they are looking for: They want to know if you are a stable worker, whether you did well at your last job, and whether you will leave them high and dry.

Answer: As you know, the __ industry is going through many challenges and my company was not immune to it. In an effort to reduce costs, _ positions were impacted including mine. I’m proud of the contributions I made at XYZ and I look forward to using my analytical and problem solving skills in a new setting.

2. Question: What are your salary requirements?

What they are looking for: They don’t know you yet and want to eliminate you based on financial considerations. Try to deflect this question as long as possible. Let them fall in love with you before discussing money.

Answer: I prefer to learn more about the position and how I can contribute to your team before discussing salary. If they persist, you can say – I understand that salaries are between $X and $Y for similar positions (do your salary research in advance), is that consistent with your salary range?

3. Question: What is your greatest weakness?

What they are looking for: They want to elicit a “negative” response.

Answer: Use the Sandwich Model. Start with a positive, state the negative and end with a positive.

Positive: I am able to handle multiple projects simultaneously. As a result, I’m often asked to take on more projects.

Negative: However, sometimes I can over-extend myself with too many projects and aggressive deadlines.

Positive: I have learned how to minimize this by addressing my current workload, delegating wherever possible or negotiating the due date for the new project so I can be sure to meet all deadlines for all projects.

Here are some more of the most commonly asked questions. Prepare your answers in advance and you will have and advantage over the competition.

1. Tell me about yourself?

2.What are your strengths?

3. What is your management/work style?

4. How did you get along with your last boss?

5. Why are you the right person for this job?

6. Tell me about a time you faced a difficult challenge and how you solved it?

If you are interested in learning more or need a career coach, please contact Nicole Heinrich at: hireus@fcisthekey.com or call 312.259.3000.




04 – Deception Training http://fcisthekey.com/2013/10/04-deception-training/ Thu, 03 Oct 2013 19:41:18 +0000 http://fcisthekey.com/?p=290

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Have you every wondered if someone was lying to you? We share specific clues to know if someone is being truthful or deceptive. Based on the research of Paul Eckman, the man who inspired the TV show “Lie To Me”, we will talk about how spotting lies can help you in your professional and personal life.

0:00:01 Have you every wondered if someone was lying to you? We share specific clues to know if someone is being truthful or deceptive. Based on the research of Paul Eckman, the man who inspired the TV show “Lie To Me”, we will talk about how sp[...] Have you every wondered if someone was lying to you? We share specific clues to know if someone is being truthful or deceptive. Based on the research of Paul Eckman, the man who inspired the TV show “Lie To Me”, we will talk about how spotting lies can help you in your professional and personal life. Nicole Heinrich no no
03 – Career Change http://fcisthekey.com/2013/09/02-career-change/ Thu, 19 Sep 2013 22:54:33 +0000 http://fcisthekey.com/?p=283

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If you are in career transition, laid off, fired or thinking of leaving your job, don’t worry! Nicole will help you overcome the fear of being unemployed and see this time as an opportunity to create a plan of action that will get you the career and life you want.

0:00:01 If you are in career transition, laid off, fired or thinking of leaving your job, don’t worry! Nicole will help you overcome the fear of being unemployed and see this time as an opportunity to create a plan of action that will get you the care[...] If you are in career transition, laid off, fired or thinking of leaving your job, don’t worry! Nicole will help you overcome the fear of being unemployed and see this time as an opportunity to create a plan of action that will get you the career and life you want. Nicole Heinrich no no
02 – Ace Your Interview http://fcisthekey.com/2013/09/3-aceyourinterview/ Wed, 18 Sep 2013 13:07:00 +0000 http://fcisthekey.com/?p=280

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Nicole teaches you how to interview better than your interviewer. You will learn how to answer the most commonly asked questions in the interview process. Nicole will discuss what you will need to say and do in order to get hired.

0:27:56 Nicole teaches you how to interview better than your interviewer. You will learn how to answer the most commonly asked questions in the interview process. Nicole will discuss what you will need to say and do in order to get hired. Nicole teaches you how to interview better than your interviewer. You will learn how to answer the most commonly asked questions in the interview process. Nicole will discuss what you will need to say and do in order to get hired. Nicole Heinrich no no
01 – Career Clarity Breakthrough http://fcisthekey.com/2013/09/full-circle-podcast-1-career-clarity-breakthrough/ Wed, 04 Sep 2013 01:39:26 +0000 http://rightcurehealth.com/STARTUP_NEW/?p=270

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Nicole discusses the reason why 84% of workers want to leave their job and the three characteristics that must be present to make work enjoyable. Nicole helps listeners navigate the confusion surrounding whether or not it’s time to search for a new line of work in the corporate or entrepreneurial world. If you are in career transition and need clarity to figure out what career path to pursue next, this is the episode for you.

0:20:54 Nicole discusses the reason why 84% of workers want to leave their job and the three characteristics that must be present to make work enjoyable. Nicole helps listeners navigate the confusion surrounding whether or not it’s time to search for [...] Nicole discusses the reason why 84% of workers want to leave their job and the three characteristics that must be present to make work enjoyable. Nicole helps listeners navigate the confusion surrounding whether or not it’s time to search for a new line of work in the corporate or entrepreneurial world. If you are in career transition and need clarity to figure out what career path to pursue next, this is the episode for you. Nicole Heinrich no no
5 Signs that You’re Ready for an Executive Coach http://fcisthekey.com/2013/08/5-signs-that-youre-ready-for-an-executive-coach/ Sun, 01 Sep 2013 01:41:54 +0000 http://rightcurehealth.com/STARTUP_NEW/?p=215

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Smart executives refuse to settle, choosing instead to get the support they need to take them one rung higher on the corporate ladder. Support can have many faces: it could be attending seminars or conferences to keep up with industry trends, participating in a leadership and executive coaching program, hiring a personal executive coach for leadership training and development, or reading a transformative career coaching book. 

Recognize that all the above support mechanisms are active, not passive, experiences. If you haven’t been getting ahead it could be because you haven’t been willing to attend that conference or workshop or consult with an expert coach for guidance.  You can turn things around. Consider these five reasons why an executive coaching or leadership program might be for you:

You’re willing to invest.

Know that hiring an executive coach requires time, money, and effort on your part. Don’t look at the investment you’re putting in; consider what your return on investment is going to be. Understand that once you implement practices most effective leadership coaches teach you, you can easily get many times return on your investment. If you’re willing to invest in yourself, professional executive coaching might be for you. Complement this experience with advice from business leadership books.

You’re ready to get your hands dirty.

Realize that coaching will only work if you’re willing to put in work yourself. Coaching is for action-takers; it’s not like a therapy or counseling session where you just come in and talk. If you’re ready to roll up your sleeves and to get to work, then consider a professional executive coach.

You’re ready to set excuses aside.

Don’t show up with excuses on the table. An experienced executive level coach has heard them all and won’t let you get away with lame reasons and justifications for not being more proactive.  Be accountable and remember that making excuses is only a waste of your own time and money.

You plan to stay the course.

If you think executive coaching is a quick fix solution with the answers to all your problems, it’s not. Identify what you want to achieve and understand that you might not get results overnight. It may take several sessions to develop a concrete plan of action to achieve your career goals.

You’re prepared to take risks.

It might not be easy to practice and implement what your executive coach teaches you if it requires you to step out of your comfort zone. Be willing to take risks and feel uncomfortable. If you do what you’ve always done, you’ll always get the same results. If you’re not ready to take a risk, don’t get frustrated with your lack of progress.

If you’re a senior manager or a top level executive wanting to get more out of your current position, executive leadership coaching and personalized career development training can help steer you in the right direction. A good coach will help you develop your insight, expand your skill sets, teach you how to increase executive visibility, recommend career advancement books for you to read, chalk out new goals, and help you assess job satisfaction levels. 

Recognize that you don’t need to be at a crisis point or a turning point in your career to seek executive coaching and consulting services. Your coach can help transform your perspective or improve certain aspects of how you do your job right now. This can help you procure some of the most satisfying leadership roles in your career. 

Want to be the leader others aspire to be? Contact Nicole today and arrange a one-on-one executive coaching session hireus@fcisthekey.com.

16 Things You Should Do At The Start Of Every Work Day http://fcisthekey.com/2013/08/16-things-you-should-do-at-the-start-of-every-work-day/ Sat, 31 Aug 2013 20:31:17 +0000 http://rightcurehealth.com/STARTUP_NEW/?p=210

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The first few hours of the work day can have a significant effect on your level of productivity over the following eight—so it’s important you have a morning routine that sets you up for success.

“Having a good start to the day where you have greater control is critical in achieving better results, and ultimately greater career success,” says Lynn Taylor, a national workplace expert and author of Tame Your Terrible Office Tyrant; How to Manage Childish Boss Behavior and Thrive in Your Job. “How you begin your morning often sets the tone and your attitude for the day. It can also derail or direct your focus. If you remain committed to good morning work habits, you won’t fall prey to feeling unproductive and distracted at the end of the day or week.”

With the help of career and workplace experts Taylor, David Shindler, Michael Kerr, Anita Attridge, Alexandra Levit and Michael “Dr. Woody” Woodward, I compiled a list of 16 things all workers should do when they get to work each morning.

Arrive on time.

This may be obvious to most people—but some don’t realize that showing up late can not only leave a bad impression, but also throw off your entire day. “Getting in on time or a little early helps your mindset for the day and helps promote a feeling of accomplishment,” Taylor says.

Take a deep breath.

“Literally,” says Michael Kerr, an international business speaker, author and president of Humor at Work. “And do something to focus in on the here and now.” Many people come into work harried because they don’t leave enough time at home to deal with “home stuff,” he says, “and then they’ve barely survived another horrendously stressful commute, and then they dive into the madness.” Slowing down, taking a moment to pause, and creating a routine around centering yourself can work wonders, he adds. Michael “Dr. Woody” Woodward, PhD, organizational psychologist and author of The YOU Plan, says after the deep breath, give yourself a few minutes to meditate and get settled in.“This is a good way to set the tone of the day,” he says. “Don’t allow yourself to be bum rushed by frantic co-workers lost in their own confusion. It’s not unusual to wake up to a long backlog of e-mails just screaming for your attention. The challenge is taking a moment for yourself before diving head first into your day.”

Woodward says he has worked with executives who mediate 10 minutes every morning before they even think of looking at an e-mail or taking a call. “There is a tremendous power in mediation when it comes to settling your mind. Starting off your day right is really about setting your own tone and meditation is a great way to begin.”

Eat a proper breakfast.

“Breakfast truly is the most important meal of the day to help us down the path of not only being more physically fit, but also to have the mental energy needed to tackle your workday,” Kerr says.

Start each day with a clean slate.

You may have to attend to projects or discussions that rolled over from the previous afternoon—but try to treat each day as a fresh one, says David Shindler, founder of The Employability Hub and author of Learning to Leap. “Leave any crap from yesterday behind, tap into what’s happening at the outset of the day, get organized and ready or hit the ground running, if that’s what is needed,” he says.

Don’t be moody.

You’ll want to pay attention to your mood and be aware of its effect on others. “First and last thing in the day is when emotional intelligence can have the greatest impact,” Shindler says. So if you’re not a “morning person,” try to suck it up and have a positive attitude when you arrive at the office. Grab a second or third cup of coffee, if that’s what it takes. Kerr agrees. “Your first hour at work can set your ‘attitude barometer’ for the rest of the day, so from a purely emotional point of view, I think it’s an important part of the day,” he says. “One morning grump can infect an entire team and put everyone on the wrong footing.”

Organize your day.

The first hour of the work day is the best time to assess priorities and to focus on what you absolutely need to accomplish, Kerr says. “Too many people get distracted first thing in the morning with unimportant activities such as diving right into their morass of e-mail, when there may be a whole host of more important issues that need dealing with.” Make a to-do list, or update the one you made the previous day, and try to stick to it. However, if your boss has an urgent need, then it’s OK re-shuffle your priorities within reason, Taylor adds. Anita Attridge, a career and executive coach with the Five O’Clock Club, a career coaching organization, says when you prepare your morning to-do list, determine what must be done today and what can be completed tomorrow, and prioritize accordingly. “Also determine your peak working time and plan your schedule accordingly,” she says. “Use your peak time each morning to do the most important tasks.”

Be present.

Even if you’re not a morning person, you need to be awake when you get the office. Especially if you’re in a leadership position, it’s critical to be present, mentally and physically, and to communicate. “One of the biggest office pet peeves I hear from employees is about how their immediate supervisor just blows by them in the morning without so much as a smile,” Kerr says. “Taking the time to connect with your team members is essential, and doing the seemingly small things–making eye contact,  smiling, asking them about their night,  and checking in on what they may need help with–helps you as a leader take the pulse of the team, and helps set the tone for all the employees.”

Check in with your colleagues.

“A quick 5 to 10 minute team huddle can also be an effective way for many people to start their day,” Kerr says. Make it a short meeting, with no chairs, have everyone share their top goal for the day, and share any critical information the rest of the team absolutely needs to know, he says. “Doing the huddles helps people focus and more importantly, connects everyone with the team. And by sharing your goals for the day publicly, the odds of achieving them rise substantially.”

Organize your workspace.

Clearing off the desk and creating a neat workspace sets a tone for the rest of the day, says Alexandra Levit, the author of Blind Spots: The 10 Business Myths You Can’t Afford to Believe on Your New Path to Success.

It can also help avoid confusion. “While most communications are through e-mails and texts, if your boss or co-worker stopped by looking for you and left a sticky note about a last-minute meeting occurring in ten minutes, and it’s sitting on a mound of mail or papers, you’re already behind the eight ball,” Taylor says. “Also, for many, it’s difficult to think clearly, easy to forget important reminders, and just plain stressful if you feel you’re fighting the battle and the tornado of mail or paper is winning.” Ideally, you’d clear whatever you can out the night before so you can have a fresh start before you even turn on your computer in the morning. But if not, make sure clearing your desk takes precedence over things like checking e-mails and chatting with co-workers in the morning.

Remind yourself of your core purpose at work.

“As corny or as trite as this may sound, I’d suggest that you take a moment each morning to remind yourself of your core purpose at work,” Kerr says. Connecting to a sense of purpose is one of the most powerful motivators there is, and taking just a moment each day to reconnect to what truly matters in your job and what you are ultimately trying to achieve and for whom, can help you feel more motivated and help you focus on the priority areas in your work.

Don’t be distracted by your inbox.

This one is difficult for most people—but the experts agree that you shouldn’t check your e-mail first thing in the morning. If you do, only read and respond to messages that are urgent. “Priority-scan your inbox,” Taylor says. “Not all e-mails were created equal. Hone your ability to quickly sift the wheat from the chaff and address what must be answered on an urgent basis.”

Attridge agrees. “Only respond immediately to the urgent messages so that you control your morning activities.” There will be time during the day to respond to the less urgent e-mails.Why must you put off checking e-mails? “For far too many people, e-mail and the web can serve as huge time-wasters and distracters, particularly in the morning,” Kerr says.

“Once you start checking e-mails, it’s a click away from watching the funny video someone forwarded you, which then sucks you into the abyss: checking the sports scores on line, the news headlines, the stocks, et cetera, and before you know it you’ve been watching a cat play the drums for twenty minutes and, like a poorly planned Oscars ceremony, your entire schedule is already thrown off before you’ve even begun your day.”

Listen to your voice mail.

Most people jump on the computer and ignore their phone. “While office voice mail is indeed becoming antiquated as people rely more on personal cell phones, Blackberrys and e-mail, some people do leave voice messages, and if you ignore them, you could miss something important,” Levit says.

Place important calls and send urgent e-mails.

If you know you need to get in touch with someone that day, place the call or send the e-mail first thing in the morning. If you wait until midday, there’s a greater chance you won’t hear back before you leave the office. “There’s nothing more frustrating that trying to complete something and not having access or answers from people you need because your day time hours were lost on other matters,” Taylor says. “If you have your questions ready and your e-mails fired off during early peak hours, by the end of the day you should have what you need.”

Take advantage of your cleared mind.

“Many people feel that their brains function best in the morning, and that morning is when they are most creative and productive,” Kerr says. “Consider whether you are making the best use of your brainpower and plan ‘high brain’ activities in the morning.”

Mix things up from time to time.

Some people like order and are habitual—but others like variety and change. “For them, my advice is to shake things up occasionally by sitting somewhere different (if you have the choice) so you get a different perspective; go walkabout first thing and be visible to people in other spaces, both from a social point of view and as an alternative to picking up the phone,” Shindler says. “Small things that can energize you from the off and can positively impact you and the office dynamics.”

Plan a mid-morning break.

“This is the time to assess where you and take time to revitalize yourself so that you can keep your momentum going,” Attridge says.

If you’re stuck in a routine that doesn’t include these must-dos, it may be worthwhile to re-examine your habits and make some changes for enhanced career development, Taylor says.

“Habits are created out of having regular cues that prompt a routine, which then eventually become our habits,” Kerr adds. The morning is the perfect time to create some critical habits that will, over time, become routine and help you be more focused and productive.

“I know my morning routines are critically important. They help me focus and build momentum,” he says. “I’m a big believer in thinking about the start of your day the night before.”

Taylor adds that it’s also helpful not to be too tied to your routines or rigid plans. “Expect the unexpected, allow flexibility, and look at the big picture in what your productivity will look like end of day. You’re likely to be thrown a curve–you might not check off all your initial to-dos. But you can take pride in your agility to handle the unforeseen.”

Do You Know the Seven Strategies to Define your Competitive Advantage? http://fcisthekey.com/2013/08/do-you-know-the-seven-strategies-to-define-your-competitive-advantage/ Sat, 31 Aug 2013 20:23:46 +0000 http://rightcurehealth.com/STARTUP_NEW/?p=206

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What is a competitive advantage and why should it matter to you?  Competitive advantage is defined as the ability to stay ahead of present or potential competition.  This is typically done by evaluating strengths and weaknesses of competitors and seeing where you can fill in the gap or step up and improve. Companies develop a competitive edge when they produce attributes that allow them to outperform their competitors.Here are seven ways companies and individuals can create an edge.

Cost Leadership Strategy

Companies may place themselves ahead of the pack by offering attractive pricing.  Wal-Mart and Amazon are two companies that have risen to the forefront by this strategy.  While this is effective for companies, low pricing is seldom a desirable method for individuals.

Differentiation Strategy

Branding is likely the most widely used method to differentiate one company from another.  With this method, a name like Nike or Rolex automatically assumes a status distinct and apart from all other shoes or watches.  Individual executives using this method must seek to find a core strength or talent that separates them from the pack.  Then they leverage this unique skill or ability through increasing their visibility and the perception of its value to the company.

Innovative Strategy

Companies may move ahead of the competition by doing things in new and different ways. Insightec has created a way to eliminate brain tumors and other cancers without cutting into the body.  Clearly they gain a competitive edge over traditional surgeries by reducing pain, risk, and long recovery time. People can gain a competitive edge as they discover and offer innovative ways of doing things for the company.  If your ideas consistently result in benefits to the company you’ll have that essential edge.

Operational Effectiveness Strategy

Some companies just do what they do better than anyone else.  FedEx started out with an innovative strategy.  But it continued its leadership– even after dozens of other companies jumped into the overnight shipping business– by doing it very well. For individuals, this may mean creating systems of operating or new ways to analyze data.  When you do what you do very well, you gain a competitive advantage over those doing it the longer and slower way.

Technology Based Competitive Strategy

Since the time Henry Ford revolutionized the auto industry with the assembly line, companies have sought for a competitive edge using new technology or technology in a new way. Computers and applications continue to … perhaps briefly… give companies an advantage over the competition. Workers who embrace new technology and learn to master it nearly always redefine or increase their competitive advantage over those who resist new methods.

Adaptability Competitive Advantage

As markets, economies, and other factors change in this increasingly unstable and unpredictable environment, companies that can adapt have a distinct advantage.  Typically this includes smaller or trendy companies, however even Apple has successfully negotiated the waves of change. Executives can bring adaptability to their core strength by being open to change.  They can cross train and bring new and more current skills to the table.  Perhaps, adaptability is foremost a state of mind.

The Information Advantage

Almost all the other strategies benefit from excellent information.  The definition of competitive advantage is the skills needed to outpace your rivals.  Most of those come through knowledge and information.  Successful companies seek the latest in technology, strategies, and data.

Individuals who want to keep their competitive edge need to do the same.  Coaching is available to help you work faster, smarter, and bring more value to yourself and your employer. In this cutthroat environment, it’s essential that both businesses and individuals work to keep their competitive edge.  With these seven strategies, you can position yourself well ahead of the pack.

Retaining Employees http://fcisthekey.com/2013/08/retaining-employees/ Sat, 31 Aug 2013 21:22:28 +0000 http://rightcurehealth.com/STARTUP_NEW/?p=196

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Client Paul Asks: I have a real problem with attrition. I ask my team if there’s anything wrong. They all say everything is fine. But then they resign and leave for another job. The cost of training new hires is just killing me.  I have to find out how to retain my employees.  Can you help?

Coach Nicole Answers:  Paul, I can absolutely help you implement strategies to ensure employee retention. When employees are hesitant to open up about a problem in the workplace, it’s necessary to determine what’s going on within the company culture. There are several reasons for high turnover.

  • The boss may not encourage criticism or negativity.  If employees have an issue with the leadership style of the boss, it’s unlikely they will be forthcoming with reasons why they are leaving.
  • Co-workers, other leaders, or work conditions may be caustic and unhealthy for workers and it’s easier to leave than try to change the system.
  • Politics and poor communication among the various layers of management may prevent workers from feeling valued, appreciated or heard.

Paul, since you have not had success with receiving feedback from your employees, try conducting exit surveys and interviews with those who are leaving.  Make sure to assure these individuals there will be no repercussions for sharing their honest opinions on the matter.

Here are some action steps to take.

1. Create a written resignation survey with HR. Make a list of relevant questions you’d like answered. You want your questions to be easy to answer and to invite an honest response. They might be something like this.

  • What motivated you to seek a different job?
  • What elements of our company or team could be improved upon?
  • What changes might have encouraged you to stay?
  • If you had been the manager, what would you have done differently?
  • What three things would you recommend to create happier employees?
  • What three things would you recommend to create a happier work environment?

2. Hold an exit interview. Second, after the resignation, you need to structure time for an exit interview.  I would recommend giving the employee the survey before meeting with him and going over his answers during the exit interview.

And I suggest having a little time between seeing the survey and talking to the employee.  Criticism is always tough to take. Take some time to ensure your initial reaction is not defensive.

If you want to solve your retention problem, you need to find out why your employees are resigning.  The purpose of this exit interview is to find out more.  Do the answers to the survey leave you needing more information?

Suppose the employee says, “Everyone was so negative”  Wouldn’t you like to know who “everyone” is and how that negativity was demonstrated?

3. Collate results. Just because the employee says it, doesn’t mean it’s true.  But if several of your departing employees mention a similar problem, you have some answers to your retention problem.

Paul, you will not solve this problem overnight.  But if you survey employees about their retention after their resignation, you are more likely to get truthful answers. Even if the results are uncomfortable, you have a starting point to change and improve.

CAREER TRANSITION http://fcisthekey.com/2013/08/career-transition/ Sat, 31 Aug 2013 21:00:14 +0000 http://rightcurehealth.com/STARTUP_NEW/?p=194

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Some employees are content with the present jobs they have occupied for years. They entrust their future careers to fate and the most that they hope for is to retain their jobs until retirement. Others have not been as lucky during the economic downturn; they realized too late that relying on fate or the benevolence of their employer may not be the best strategy. So what happens if you’re one of the unlucky ones? I have outlined three options for you to consider:


Redirect your perception and attention. Losing your job may seem to be a very negative thing. However, if you perceive work as mere occupations and not as careers then what actually happened is you lost a paycheck. If you had a career and lost your position you did not lose your career, you simply lost your existing position. In both cases, you will find another job, another position, and another source of income. Don’t panic. Instead of reacting out of fear, take the time to determine what you want to do next. What type of position would you be passionate about? What would it take for you to get it? Do you need more schooling? Do you want to start your own business? What is it that you really want to do? What has been holding you back? Remember that financial insecurity is not the whole picture. What else has prevented you from doing work you love?


Read books, articles, consult with a coach, determine what it would take in terms of action, time and finances to identify, pursue and secure fulfilling work or to advance in your career. Coming up with a plan of action will eliminate fear and increase a sense of purpose. Become proactive in your career plans. No matter how rough the marketplace, you can always choose your career path and regain control of your professional destiny.

Take the Leap.

I often ask my clients “what’s your word?”. Your “word” is the thing that you are particularly good at. The thing that only you can do the way you do it. Your gift. It can almost always be summed up in one word, usually a verb. For some it’s “teach” for others it may be “heal” for others it may be “sell”. It’s your gift, the talent you were born with. Other people will know your word, even if you’re unsure. It emanates. It’s apparent, in many cases, to everyone else but not to us. However, deep down, we know our word. The question becomes, “are you doing work that is in alignment with your word?” If not, why not? If you are out of work, congratulations. This is the best thing that could have happened to you. Even if you take another temporary job doing the same thing you did before, what will be different this time is that you know this job is a means to a greater end. It’s time to pursue your life’s work. Are you ready to create a plan of action and take the leap?

“The people who get on in this world are the people who get up and look for the circumstances they want, and if they can’t find them, make them.”

~George Bernard Shaw~